Refund policy

What this covers

Purchases of the Unified AI Compliance & Assurance Framework (UACAF)™ AI Control Matrix workbook, in either edition, made through this site.

The workbook

The workbook is a digital file that we deliver by email as soon as you pay. Because it cannot be returned once it has been delivered, a delivered workbook is not refundable, except in the cases below.

When we refund

• The workbook never arrived, and we could not get it to you after you told us.
• You were charged more than once for the same purchase.
• The file we sent cannot be opened, and we could not send you one that works.

The expert review

If you bought the Workbook + Expert Review edition, we refund the review part of your purchase on request at any time before the review starts, within 6 months of your purchase. The review part is $1,200, the difference between the two edition prices.

The review starts when we receive your completed self-assessment. Once it has started, the review is not refundable.

After a refund

When we refund the full purchase, the license for it ends and any credit toward an assessment is cancelled.

Refunding only the review part does not end the workbook license. The license ends as set out in the terms of sale, including when the full purchase is refunded or reversed.

How to ask

Email hello@secondkeysecurity.com from the address you used at checkout. For the workbook, ask within 14 days of your purchase. The 14-day limit does not apply to the review part: ask at any time before the review starts, within 6 months of your purchase.

Duplicate charges are refunded whenever they are reported. Refunds go back to the card you paid with, through Stripe.